Having your updated phone number(s) will help us to help you. Our outage management and voice recognition systems use caller identification technology to link your telephone number(s) to your address.

This means that if you have a power outage and call to make us aware of it, your outage location can be pinpointed based on your caller ID and the associated phone and location information in your Gibson EMC member data file. And, when multiple calls come in from the same area, our automated systems aid Gibson EMC personnel in gauging the magnitude of the outage; this is important information that determines the manpower and equipment to be dispatched. In addition, we use the phone number on file to notify members in the event of a planned outage. If we don’t have your correct number, we can’t serve you as efficiently.

Please help us help you by calling your local member service center and updating your phone number today!