Gibson Electric Membership Corporation is a Touchstone Energy Cooperative. As such, we are part of a nationwide alliance of more than 741 local, member-owned electric cooperatives in 46 states. Touchstone Energy is the national brand identity for that network of cooperatives, which collectively provide power and energy solutions to more than 30 million members every day.
What makes Gibson EMC and other Touchstone Energy Cooperatives Special?
Touchstone Energy co-ops are owned by the members they serve and are committed to providing reliable electricity at the lowest price possible. In short, co-ops “look out” for their members.
Touchstone Energy co-ops also provide high standards of service according to their four core values: integrity, accountability, innovation and commitment to community.
Touchstone Energy co-ops rank well ahead of their industry counterparts when it comes to customer satisfaction. Recent data from the American Customer Satisfaction Index (ACSI), one the nation’s most recognized measures of customer satisfaction, gives Touchstone Energy cooperatives an average score of “83” out of a possible 100, outclassing the investor-owned utilities' satisfaction score of “76.”
In a member satisfaction survey Gibson EMC commissioned in 2012, our members gave Gibson EMC an average score of “87” out of a possible 100. This is 11 points higher than the 2012 ACSI Third Quarter Rating for Utilties in the United States. It is 4 points higher than the ACSI Rating for other Touchstone Energy Cooperatives for the same time frame. We appreciate the high score our members gave us, but you can be sure we are always working to improve.
To learn more about Touchstone Energy Cooperatives, visit touchstoneenergy.com.