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How to Report an Outage

At Gibson EMC, we work diligently to deliver reliable electric service, but unfortunately, we sometimes have outages. If you experience an outage, we ask that you call our outage hotline immediately. The number is 1-800-977-4076. To help restore service as quickly as possible, please provide the following information:

  • the telephone number for the location of the outage,

  • your account number (if you know it),

  • your service address, and

  • any other pertinent information. For example, if you saw a downed electric line or if you heard a loud noise just prior to the outage, this information will enable us to better understand the nature of the problem.

Our staff is always ready to answer your questions and respond to problems. However, during times of especially heavy call volume, your call may be transferred to an automated attendant. If so, please provide all of the above listed information and rest assured that we will retrieve that information and restore your service as quickly as possible.

 

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